My Service Ratings

10/06/2020 - GMeisenheimer

Michelle started out sounding good getting her and her husband as a team. Was a total failure at communicating threw the whole process. Was unable to meet deadlines. Threw blame at everyone else for her lack of following up. If you are doing VA loan don’t recommend You use Michelle. In my opinion she has to much going on and dose not have the clients best interest at heart.

I apologize that you feel that way. However I feel this is an unfair review. I have multiple Multiple multiple text messages with your husband (who had instructed me to deal mostly with him with communication). I always answered him and if I did not know the answer I always found out same day. I did not place blame on anyone at any time, simply just gave updates as to what was required of your VA underwriter requirements and their time frames were not in my control. The only deadline we didn’t meet was the closing date and it was simply due to VA requirements requested. I apologize for not answering my phone calls to you at midnight and 6 am in the morning as those are times I am unavailable in the middle of the night . But I always called or texted and responded answers to your questions to your husband which was what I was instructed to do, which put me in an uncomfortable situation and now in a situation where you have left me an unfair review.